Qualifications Zone

Learn More

Apprenticeships Zone

Learn More

Jobs in your area

Opportunities Close to You

Stockton-on-Tees / --- / TS18 3HR
Apprenticeship Type:
Start Date:
2020-06-29 09:25:35
Close Date for Application:
Training Provider:
Weekly Wage:
£ 150

Job Details | IT Support Engineer (Apprentice)

Purpose of the Role is to deliver a high quality technical support and IT assistance across all areas of the business, thereby allowing end users to fully benefit from operating technically sound and issue free technology


Your potential career is just a click away! Go on 'See Details' for a full overview about this role


Employer Description

Vianet Group was established 22 years ago and has been an AIM listed business since 2006. With over 300 customers including a number of global blue chip companies and more than 230,000 devices connected to our platform, our experience and knowledge combine to form a powerful technology and insight capability that few can match.

Main responsibilities:

Value Added / Impact:

  • Enabling communication across the business, both internally and externally via telephone, email and other relevant software
  • Employees who benefit from fit for purpose technology that suits the business needs are therefore able to add value to the organization
  • Robust IT and Infrastructure process and procedures
  • To provide users across the business with excellent 1st and 2nd line support and customer service
  • The administration of the IT service desk and triage of tickets
  • Ownership of mobile fleet
  • Technical support of remote workers
  • Software support across all business
  • Maintaining the asset register

Key Tasks:  

  • Prioritise and respond promptly and effectively to assigned Service Desk Tickets, demonstrating and performing effective Incident Management disciplines
  • Ordering equipment in line with Capex processes and procedures
  • Setting up and configuring new laptops and desktops;
  • Installation of authorised software to laptops and desktops
  • Patching of network and phones
  • Ensure all logs for equipment and users are maintained
  • Managing assigned tasks, incidents, changes, project tasks and activities through to required standard;
  • Develop and maintain documentation and procedures towards continual improvement - ensuring all key information is maintained centrally and fed back to the Service Desk
  • Prepare documents, meeting materials and correspondence
  • Perform basic administrative support duties as required to meet specific operational objectives
  • Attend team meetings and provide contribution towards continual improvement and highest level of service

Desired Skills:

  • Qualification in a Computing related field or able to demonstrate relevant experience
  • Sound knowledge of Microsoft Windows Server and Microsoft Desktop Technologies and applications
  • Able to communicate effectively (verbal and written)Ability to focus on deadlines and deliverables

Personal Qualities:

  • Communicates Effectively (Foundation) - using appropriate questioning techniques, and active listening to facilitate the exchange and flow of information in a concise way to suit the audience and achieve the right results.
  • Teamwork & Collaborative Relationships (Foundation) - developing effective working relationships at all levels across the business to achieve goals through sharing info and feedback, respecting and supporting the others ideas, co-operating and negotiating.
  • Drive & Delivery (Foundation) - a persistent focus and determination to achieve results, take the initiative, see it through to completion and make a difference.
  • Personal Flexibility (Foundation) - maintaining effectiveness in different situations, changing tactics and improving skills in an ever changing environment.
  • Makes quality decisions and solves problems (Foundation) - gathering and analysing information to identify the problem, finding creative, workable and timely solutions in a pragmatic and sequential manner to meet business objectives and customer needs.

Desired Qualifications

  • Must have 5 GCSEs A-C grade including Maths and English

Future Prospects

Potential full time role once you have completed your apprentices

Salary: 7800

Working Hours: 37.5 per week

Important Information:

QAs apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.


Your potential career is just a click away! Go on 'See Details' for a full overview about this role


Your potential career is just a click away! Go on 'See Details' for a full overview about this role


Your potential career is just a click away! Go on 'See Details' for a full overview about this role


If you have any queries about this role please contact our friendly recruitment team:
0203 900 3091 | enquiries@theaimgroup.co.uk


You must be registered and logged in to see travel times to this apprenticeship.

Need help or advice?
Call: 0203 900 3091
Email: enquiries@theaimgroup.co.uk