Frequently Asked Questions

This can vary, depending on the size of the organisation you work for. Your employer will need to pay some form of financial contribution towards the training costs. We can discuss this in more detail with your employer should you be interested. 

An apprenticeship is a training programme that combines on-the-job learning with classroom instruction. It provides an opportunity for individuals to gain practical skills, knowledge, and experience in a particular trade or profession while earning a wage. They typically last between one and four years, depending on the program, and culminate in a nationally recognised qualification. 

One-to-one tutor support is provided throughout the qualification. This will range from regular meetings to workplace visits. It all depends on the training provider and course you are studying. You can reach your tutor, at any point during the course, if you need assistance. If you need any additional support, The AIM Group customer care support is always here - 02039003091 (EXT) 1 

If you meet the requirements, you can sign up. You will need to discuss this qualification with a senior member of staff. Because your employer will need to pay some form of financial contribution towards the training costs. We can discuss this in more detail with your employer should you be interested. 

You may have activated the wrong filter, within the shop. You can search by course type and category. If you are still unsure of which course you would like to take, feel free to contact a member of our qualifications team - 02039003091 (EXT) 2

You will receive your certificate from your college once you have completed the course. This is normally after completion of coursework and an end assessment.  

Our Level 3 Apprenticeships do not receive funding from the AEB. Therefore, this responsibility turns to your employer. However, the course will only be fully funded by your employer, if you meet the set eligibility criteria. This includes: 

• Age 16+   
• EU / UK Resident for 3+ years  
• You will be required to have achieved Level 1 English and Maths and achieved Level 2 English and Maths tests before completion 
• You must be CURRENTLY employed within (course-specific) setting  

Please discuss the above details with your line manager, before applying for a Level 3 course. If you do require more information, please contact The AIM Group mainline 

The duration of level 3 courses can be up to 15 Months. This can vary depending on the qualification.  

There are many options for payment: 

• You can pay in full via our Stripe secure payment service.  
• You can also pay in full via PayPal.  
• You can pay in 3 via PayPal. 
• Or you can select a payment plan (3, 6, 9 or 12 months) via our Payl8r service. 
  

Online qualifications are designed to work around your schedule. If you do not have the time to commit to 5 days a week in education, this is perfect for you. You will be supported by a qualified tutor plus an in-depth workbook. If you need any additional support, The AIM Group customer care support are always here - 02039003091 (EXT) 1 

Add this course to your basket and checkout. You will need to create an account with The AIM Group to build your learner individual portal. 

From here you will be redirected to the learning provider to discuss your chosen course in more detail and arrange payment. 

Now! You can start right away. Just add this course to your basket and checkout. You will need to create an account with The AIM Group to build your learner individual portal.

You may have activated the wrong filter, within the shop. You can search by course type and category. If you are still unsure of which course you would like to take, feel free to contact a member of our qualifications team - 02039003091 (EXT) 2 

This is dependent on the qualification. Some qualifications may only be vaild for a set amount of time and learners may need to take a ‘re-fresher’ exam once expired. Similarly, other courses that are self-learning; such as the Microsoft courses, give learners 6-12 months to access and complete the course. 

All external exam vouchers must be used within its validity date. Please refer to the individual exams for validity. 

If the Learning voucher has been redeemed or pre-course work issued, no refunds can be issued as this is an indication of confirmation of training. 

It may take up to 24 hours to receive logins from the course provider.  

No there is no age limit.  

To ensure engagement of the learner and processing certificates. Some courses may have online classes that will be run for a team of learners progressing through the course together  

Small extensions may be issued for holidays/ sickness  

Attending via a teams/ zoom call. No travelling into a classroom 

You can do as many as you like.

Yes, they are accredited.

You will receive your logins via email within 24-48 hours of purchasing the course. From there you will need to follow the prompts to begin your course. If you are having any issues accessing your logins reach out to us via enquiries@theaimgroup.co.uk 

It can take between 24-48 hours to receive logins to the platform where your course is held. Once you receive logins you will be able to begin your course immediately at a pace that suits you.  

You can complete an online course on a laptop or Tablet. Mobile is not recommended.   

Your postcode may not have funding for that particular course. To double check this is the case please make sure you have the right filters set.  

Add a course to your basket and checkout. You will need to create an account with The AIM Group to build your learner individual portal. From here you should receive enrolment forms via email (make sure to check your junk folder). You will then need to fill out your enrolment forms required depending on the college you are assigned to. You may also be asked to complete a short Maths and English test which you would’ve received in an email. Please note that you will need to upload a copy of some ID (passport/driving license/birth certificate) and you will need to input your NI number on any College forms.   

Just add a course to your basket and checkout. You will need to create an account with The AIM Group to build your learner individual portal. From here you should receive two emails, the first one is about your enrolment and the steps to enrol and the second is the enrolment form link itself. Once you have completed your enrolment form, it can take 5-10 days for a college to send your login information. 

Once you enrol onto a course, you will be assigned a tutor. Your tutor will be there to assess your work and provide feedback. You can resubmit work on more than one occasion. If you need an extension your tutor may be able to grant this to you.  

Your allocated college can take up to 6 months to process your course certificate. Certificates can take up to this amount of time, as your work will need to be internally marked, and then may be sent to an external moderator for review. Colleges can also require centre visits from awarding bodies before issuing a certificate, which will increase the lead time. In the meantime, why not complete another qualification?  

Please contact our friendly customer care team who will be able to investigate this for you, on qualifications@theaimgroup.co.uk 

If you have enrolled on a course and no longer wish to continue, please contact your tutor in the first instance. If you are yet to receive logins to your course and decide it is no longer for you, please contact our customer care team by emailing qualifications@theaimgroup.co.uk.  

At a minimum, most colleges will ask for a valid, photo ID. However, this will vary dependent on the college you are enrolling with and your own individual circumstances.   

If you are struggling to meet the set deadlines for your course, please do not panic. Contact your tutor in the first instance, as they may be able to grant you an extension in order to complete your work.  

For any government funded course, you can only complete one at a time. For all paid and CPD courses you are more than welcome to sign up to as many as you want.  

We work with a number of colleges across the country, who offer many courses that are not listed on our website. Fill out a short contact us form and we will get onto it for you.  

If you have achieved the required scores, we will send these to the college, who will issue your logins within 10 working days. If you have not achieved the required score, a member of the team will be in touch to discuss next steps.  

Our phone lines are open between 8:45 - 17:30. We have a dedicated customer care team that can support with any queries you may have as well as a sales team that will guide you through your enrolment process. Our main enquiries line: 0203 900 3091. From here you will be redirected to a specific department, where a member of our team will happily assist you.  

This can mean one of two things: 

• The particular/nearest college you have been allocated does not offer the course. 
• Or you may be receiving notification of no funding which you can find out more here (link).  
  

Funding is based on the government and certain areas that colleges may be based in. If your area currently doesn’t have funding this usually means that either the college has overallocated students to their courses or the area falls in a region where government funds aren’t currently supplied to colleges in that particular area.   

No, this isn’t something that we offer.

For paid or short courses, you will be able to start the course immediately upon arrival of logins. With free courses there can sometimes be a wait if you are enrolling a month or two prior to the start of the academic year. Otherwise, throughout the rest of the year, you will be able to begin your free course once your designated college has received/processed your enrolment and sent through the logins to your course.  

We have a huge range of courses, with over 300+ live on our online qualification hub. We’ve made it easy for you to find the course you’re looking for by allowing you to search by category and course type. Whether it’s paid, free, short, or an apprenticeship, we have a variety of courses available for you to complete to develop your skills and further your potential. View our full range of courses here: https://theaimgroup.co.uk/courses

Yes, all our courses are fully online.  

We offer fully funded and self-funded functional skills options for those needing to gain a qualification in English and Maths. These courses will provide you with a qualification equivalent to a GCSE Grade C/4. 

There is no eligility criteria for our paid Functional Skills courses. An 18 year old can complete our Level 2 Functional Skills English: https://theaimgroup.co.uk/courses/paid/functional-skills-english-level-2-including-exams 

No we do not currently offer ESOL courses, but we do offer a range of English and Maths Functional Skills courses.

For all our free courses you must be 19 and over. Otherwise, if you are under 19 you are eligible for our paid courses, short courses and the functional skills self-funded courses.  

Depending on the type of course you have completed you can expect your certificate at different times. Here are the certificate wait times depending on the course type: 

• Free Courses: This can take up to a month if you haven’t received it after a month please contact us directly at enquiries@theaimgroup.co.uk and we will follow up with the college for you.  
• Paid/Buy Courses: This is dependent on the provider and any marking that may be required.  
• Short courses/CPD courses: You will receive your E-Certificate immediately upon successful completion.  
• Functional Skills courses: You will need to provide time for exam marking, you may receive an email from the awarding body within the month. Again, please follow up after a month if you still haven’t received an email.  
  

No, we cannot guarantee our courses will give you entry into university due to the institution's own individual requirements. You will need to follow up with your desired university what is deemed as a recognised entry.  

No, you will not need to go into college for any of our courses. All courses are fully online.  

No, you will not be able to complete the courses on your phone as the compatibility is lacking on a mobile device. We also recommend you complete your enrolment forms on a desktop computer rather than a mobile device.  

No, the English Functional Skills courses will not assist you with learning to speak the English language.  

Level 2 qualifications are short courses, designed to help you gain insight into a new field, without committing immense amounts of time. If you are interested in a new topic/investigating a career path, a level 2 is the perfect place to start.   

Level 3 qualifications are equivalent to an A Level. If you are interested in learning new skills, this could be best for you. It is more in depth than a level 2 and can be useful for breaking into new roles.   

Level 3’s are "learner lead" and an apprenticeship is "employer lead". A learner can sign up to the level 3 without the need for involvement from an employer, although some courses require learners to be employed to be observed doing certain tasks. Apprenticeships need to be signed off by the employer prior to a learner starting. 

Some of the courses available are completely free! These courses are delivered by our colleges that have been allocated funding via the Adult Education Budget. This pot of funding has been allocated by the government to give adults the chance to upskill for personal or professional development and no charge. 

On average we recommend that 2hrs a week is suitable to complete a course in the standard 6-8 weeks. Now this can depend on your learning style, so colleges will offer extensions to those that need extra time. All you need to do is communicate with your tutor and they can assist you.

Once you sign up for a course, you should receive notification via email (check junk) and SMS with all your enrolment information. You will need to complete all the required forms, you may be asked (via email) to complete a short English and maths test to continue your enrolment process.

Once you have completed all entry requirements, you will be on course. You will be introduced to your designated tutor, who will answer all your questions about course content and any general queries. 

Once you finish your course, you can expect to receive your certificate from the awarding body within 3-6 months. Many colleges usually issue it around the 3-month mark, so if you've been waiting longer than that, don't worry! Just reach out to the college directly for an update. 

Our courses are nationally accredited and funded by the AEB Budget. This means that there are certain criteria to adhere to. We ask that you first check your location using our Postcode Eligibility Checker. After finding a course in your area you will need to check the following. Are you 19+, Have been an EU / UK Resident for 3+ years & not enrolled on another government-funded course. If these statements are correct, you are eligible and ready to enrol on your course. 

Our fully-funded qualifications require ID Verification. To complete our enrolment form you must have to hand a photo of identification. This could be any of the following: Driver's License, Passport Bank Statement, etc.  

All data you submit, including your ID, is kept secure using GDPR-compliant software with added encryptions and advanced threat detection. This ensures that all data is protected and can only be accessed by ourselves and your college to verify your identification and your eligibility for the course. 

We understand that once you have finished your enrolment, you may want to get started straight away. However, you will need to wait until your assigned college has sent the logins to your portal. These logins arrive via email and take around 5 working days to process. Please be patient and keep checking your inbox. Your course will not start until the logins have been sent so there’s no need to stress about being late. 

After you have marked your course as completed via your AIM portal, you are free to enrol on another one of our 200+ fully funded courses. You will only be able to enrol on another course once the previous course has been completed. As stated in our eligibility criteria there is not an option to take 2 fully funded courses at the same time. 

We have 60+ free courses available on our website. These courses are Level 2 and Level 3 courses funded by the adult education budget. You can view a full list of our free online courses here by putting your postcode in and seeing what is available directly for you: https://theaimgroup.co.uk/courses/free  

Otherwise here is an updated list (courses are subject to availability in your area): 

Business:  

• Business Administration 
• Creating a Business 
• Business Improvement Techniques 
• Retail Knowledge 
• Event Planning 
• Digital Marketing 

Personal Skills  

• Nutrition and Health 
• Functional Skills English  
• Functional Skills Mathematics  
• Information, Advice and Guidance 

Mental Health & Autism  

• Behaviour That Challenges in Children 
• Mental Health Awareness 
• Children & Young People’s Mental Health 
• Mental Health First Aid 
• Counselling 
• Self-Harm & Suicide Awareness and Prevention 
• Neuroscience in The Early Years 
• Mental Health in The Early Years 
• Understanding Autism 
• Domestic Abuse  
• Help Your Child Process Negative Emotions  
• Understanding Mental Health in the Early Years. 

Workplace  

• Workplace Violence and Harassment  
• Warehousing and Storage  
• Working with People with Mental Health Needs 
• Working with Individuals with Learning Disabilities 
• Tenant Support in Social Housing.  
• Team Leading  
• Mental Health Care Worker 
• Lean Organisation Management 
• Customer Service in Care  
• Customer Service for Hospitality  
• Cleaning Principles 
• Customer Service for Health and Social Care 
• Customer Service 

Sustainability  

• Climate Change Awareness 
• Environmental Sustainability 

Health  

• Allergy Awareness for Those Working with Children 
• Understanding Personal Care Needs  
• Safe Handling of Medication 
• Personal Exercise, Nutrition and Health 
• Infection Control 
• Falls Prevention Awareness 
• End of Life Care 
• Dignity and Safeguarding 
• Diabetes Management 
• Dementia Care 
• Common Health Conditions 
• Common Childhood Illnesses 
• Caring for The Elderly 
• Caring for Children and Young People 
• Care Planning 
• Adult Social Care 

Inclusivity  

• Equality & Diversity 
• Living in a Fair and Diverse Society 
• LGBTQIA+ Inclusivity in the Workplace 

IT  

• Cyber Security 
• Data Protection & Security 
• IT User Skills  
• Digital Skills 

Education  

• Information, Advice & Guidance 
• Safeguarding & Prevention 
• Bullying in Children & Young People  
• Adverse Childhood Experience 
• Specific Learning Difficulties 
• Special Education Needs and Disability. 
  

Registering for a free online course is simple. Add the first half of your postcode and we’ll check to see which courses are available in your area. Once you’ve found a course that’s right for you, add to basket and checkout. 

Once you sign up for a course, you should receive notification via email (check junk) and SMS with all your enrolment information. You will need to complete all the required forms, you may be asked (via email) to complete a short English and maths test to continue your enrolment process. 

Once you have completed all entry requirements, you will be on course. You will be introduced to your designated tutor, who will answer all your questions about course content and any general queries. 

No, we don’t currently offer the ability to purchase a free course if it is not available through funding. We would recommend exploring our paid or short course options as there may be a similar course available for purchase: https://theaimgroup.co.uk/courses/paid / https://theaimgroup.co.uk/courses/cpd 

You must complete the course content before sitting exams if any exams are required in your free course. Majority of the time you will be required to complete short assignments throughout the course duration rather than end-of-course exams (excluding functional skills courses that do have exams at the conclusion of the course).  

Your course will begin once you receive logins. Please note it can take up to 2 weeks to receive these logins after you have completed enrolment as your allocated college will need to process the enrolment.  

Yes, please note you must be a resident of the Uk for over 3 years.  

We understand that once you have finished your enrolment, you may want to get started straight away. However, you will need to wait until your assigned college has sent the logins to your portal. These logins arrive via email and take around 5 working days to process. Please be patient and keep checking your inbox. Your course will not start until the logins have been sent so there’s no need to stress about being late.

The free courses can take up to 6-12 weeks depending on the course you are completing as well as the college completion times. This time bracket is also dependent on your ability to stay on top of content as well as getting ahead if this is possible for you.  

This is course-dependent; most of the time you will find free courses don’t have exams but instead assignments throughout the course. With the free functional skills courses, you must complete an exam at the end of the course.  

CPD stands for Continuing Professional Development and is the term used to describe the learning activities professionals engage in to develop and enhance their abilities.

You will receive an email confirmation with some important information on next steps. You will receive your logins and course access link via the email admin@trainingemail.com please note that it will take 1-2 working days to receive logins.  

Once logins are received you will be able to access your course on the portal and start your learning journey.  

The CPD Certification Service offers independent CPD accreditation that aligns with global standards. Our CPD accreditation is acknowledged globally, providing assurance to professional bodies, educational providers, and learners that additional learning has been met via the qualification's standards.  

Yes, our CPD courses are 100% online.  

You will be required to provide the following:  

• Full name  
• Email 
• Phone number  
• Address  

For Level 1 Health & Safety in a Construction Environment (Leading to CSCS Green Card) identification will be required.  

You should receive logins and a portal link from admin@trainingemail.com in 1-2 working days. If not please reach out to enquiries@theaimgroup.co.uk 

Please remember to check your spam folder as these would’ve been sent to you 1-2 working days after signing up.  

Once you have received your login details via email, you can access your course on the link below:  

https://videotilehost.com/videotilelearning/ 

Each course is divided into modules. For each module there is a video, and once the video has been viewed you are able to answer a set of multiple-choice questions. 

You will get 3 attempts to complete your course. If you fail the course after 3 attempts, the module will lock and you will need to email qualifications@theaimgroup.co.uk for assistance. 

A PDF copy of your certificate is available to download form the learning platform upon completion of your course. 

We can only offer a refund if you have NOT accessed the course material. Unfortunately, if you log into the learning portal, we cannot offer a refund. 

Yes, you can complete your CPD hours with The AIM Group, we have 120+ CPD courses you can choose from https://theaimgroup.co.uk/courses/cpd  

Frequently, a decline occurs due to inaccurate information entered on the credit application form. Please ensure all necessary information is entered accurately. 

While we cannot provide specific reasons for every decline, common factors include: 

• Multiple accounts in default 
• Inaccurate details provided 
• Debit card not registered to the given address 
• Negative status on payday loan accounts 
• Failure to meet affordability criteria 

To determine your eligibility to use Payl8r, we highly recommend utilising the Eligibility Checker. This simple form will promptly inform you if you qualify to proceed with Payl8r. 

Usually, it may take up to 10 working days for approved refunds to reach your account. 

The total cost will vary based on your chosen loan option, whether it's a 0% interest or interest-bearing plan. 

In addition to interest charges, there will be a £2 credit check fee and a £4.95 application fee. 

Important: The credit check fee will be reimbursed upon approval. 

For the majority of customers, the decision is automated and typically takes 30 seconds after confirming your application. 

However, a small minority of applications may necessitate additional information, potentially extending the processing time. In such cases, you will receive an email notification if your application is flagged for further review. 

The Payl8r team endeavours to provide a decision within 60 minutes for applications submitted between 8 am and 5 pm, Monday to Friday. If your application is received after hours, you can expect to hear from them on the next working day. 

1. Be a UK resident  
2. Have a regular source of income 
3. Use online banking 
   

Opting for a 0% interest plan means you won't incur any interest charges. Alternatively, if you choose an interest-bearing plan and settle within 30 days, no interest will be applied. 

However, if you select an interest-bearing plan and fail to settle within 30 days, interest will be charged according to the terms outlined in your loan agreement. 

You have the option to settle the full amount within 30 days with no interest charged or opt for an interest-bearing plan. Interest rates are contingent upon your status and commence at 1% per month. 

Please be aware that application fees may be applicable. 

It's important to note that missed payments could impact your credit history, and future loan applications and may result in additional fees. 

In the event of a traditional credit check failure, instead of outright rejecting your application, Payl8r may offer you the opportunity to provide your affordability details via Open Banking. 

This is at the discretion of the learner and PayPal as per PayPal’s terms and conditions. If the learner misses any monthly instalments we are not liable for chasing the payments.  

It’s important you keep up to date with payments to avoid damaging your credit file.  

However, if you do miss a payment, Payl8r will let you know via SMS and email and will give you 28 days to bring your account up to date before late fees are applied.  

All late fees are detailed within your credit agreement and will be listed in the email sent to you. 

Yes, at no extra cost!