Deal With Disorderly And Aggressive Behaviour

LEVEL 2 | Interpersonal Skills/Customer Service Course | Length Dependent On Learner Ability

About the Course

This course will help you to understand different styles of behaviour and how to deal with the different types. Learners will develop interpersonal skills and practice effective communication while taking this course. It's a great way to learn the appropriate actions to take in order to reduce risks to security or safety whilst maintaining your own well-being and that of others.


• Achieve a nationally recognised Level 2 qualification.
• Improve your understanding of the different styles of behaviour and how to deal with them
• Further your personal and professional development.
• Be able to support individuals effectively.
• Learn at a time that suits you without the need to attend college.

Course Units

Unit 1: Be able to deter adverse behaviour through visible security presence.

Unit 2: State the organisation’s instructions for discouraging and dealing with adverse behaviour.

Unit 3: Provide a visible presence in designated areas that deters adverse behaviour.

Unit 4: Comply with required company and customer standards for appearance and behaviour.

Unit 5: Recognise adverse behaviour promptly.

Unit 6: Discourage adverse behaviour before it escalates using professional judgement and skills to defuse conflict situations

Is this course for me?

Is this course for me?
This course is fully funded and is available to anyone who falls within the eligibility requirements below: 

• Age 19+ 
• EU / UK Resident for 3+ years

Please call 02039003091 if you have any questions about our courses!