Customer Service Specialist Level 3 (Must Be Employed)
LEVEL 3 (You Must Be Employed) | CUSTOMER SERVICE COURSE | 15 MONTHS (DEPENDENT ON CONTRACT)
About the Course
This course will see you provide direct customer support within all sectors and organisation types. You will be an advocate of customer service who acts as a referral point for dealing with more complex, technical customer requests, complaints and queries.
- Achieve a nationally recognised Level 3 Qualification
- Evidence full competency as a Customer Service Specialist
- Completion of this course will lead to eligibility to join the Institute of Customer Service as an individual member at professional level.
- Build a foundation for progression in the customer service sector, including management roles.
- Business knowledge and understanding
- Customer journey knowledge
- Customer service culture and environment awareness
- Service improvement
- Business focussed service delivery
- Providing a positive customer experience
Is this course for me?
Please call 02039003091 if you have any questions about our courses!