Customer Service Practitioner Level 3 (Must Be Employed)

LEVEL 3 (You Must Be Employed) | CUSTOMER SERVICE COURSE | 14 MONTHS (DEPENDENT ON CONTRACT)

About the Course

This course will see you provide customer service products and services for businesses and other organisations. This will include face-to-face, telephone, digital and written contact and communications.

Benefits

  • Achieve a nationally recognised Level 3 Qualification
  • Evidence full competency as a Customer Service Practitioner
  • Completion of the course will lead to eligibility to join the Institute of Customer Service as an individual member at professional level
  • Build a foundation for progression in the customer service sector

Course Units

  • Knowing your customers
  • Understanding your organisation
  • Meeting regulations and legislation
  • Systems and resources
  • Product and service knowledge
  • Dealing with customer conflict and challenge
  • Influencing Skills

Is this course for me?

Is this course for me?

This course is fully funded and is available to anyone who falls within the eligibility requirements below: 

• Age 16+ 
• EU / UK Resident for 3+ years.
• You will be required to have achieved Level 1 English and Maths
and achieved Level 2 English and Maths tests prior to completion.
• You must be in employment.

Please call 02039003091 if you have any questions about our courses!