Customer Service Practitioner Level 3 (Must Be Employed)
LEVEL 3 (You Must Be Employed) | CUSTOMER SERVICE COURSE | 14 MONTHS (DEPENDENT ON CONTRACT)
About the Course
This course will see you provide customer service products and services for businesses and other organisations. This will include face-to-face, telephone, digital and written contact and communications.
- Achieve a nationally recognised Level 3 Qualification
- Evidence full competency as a Customer Service Practitioner
- Completion of the course will lead to eligibility to join the Institute of Customer Service as an individual member at professional level
- Build a foundation for progression in the customer service sector
- Knowing your customers
- Understanding your organisation
- Meeting regulations and legislation
- Systems and resources
- Product and service knowledge
- Dealing with customer conflict and challenge
- Influencing Skills
Is this course for me?
Please call 02039003091 if you have any questions about our courses!