Course Description

Our ITIL® 4 Foundation Online training course provides comprehensive instruction in the fundamental concepts and terminology of ITIL®. You will learn about the seven guiding principles of ITIL® 4 and the four dimensions of service management. This foundational knowledge is crucial for aspiring IT Project Managers, Service Delivery Managers, and Senior Project Managers, as it equips you with the skills needed to manage and deliver high-quality IT services effectively.

The online training materials are up-to-date, reflecting the latest version from ITIL®. You will have access to the most recent ITIL® service management syllabus and framework developed by AXELOS. This ensures that you are learning the most current best practices in IT service management, preparing you thoroughly for the certification exam and your future career.

For those who prefer a more interactive learning experience, our ITIL® 4 Foundation - Virtual Classroom offers the opportunity to learn as part of a group with a live trainer. This format allows for real-time interaction, questions, and discussions, providing a dynamic and engaging learning environment.

Modules Covered

This online ITIL® 4 Foundation course has been developed by trained industry professionals, knowledgeable on the latest ITIL® 4 syllabus.

What does this course include?

Complete ITIL® 4 Foundation online course materials.
The ITIL® 4 examination fee.
Official, most updated syllabus from AXELOS, ensuring your knowledge and qualification is up-to-date and relevant.

Exam Information

IMPORTANT : You will need to ensure your device is compatible for you to take your exams. Please check and follow the official guidelines here.

40 multiple-choice questions
26 marks or above (65%) need to pass
60 minutes duration
Closed book format

Learning Outcome

Understand the key concepts of service management.
Understand how the ITIL guiding principles can help an organisation adopt and adapt service management.
Understand the four dimensions of service management.
Understand the purpose and components of the ITIL service value system.
Understand the activities of the service value chain, and how they interconnect.
Know the purpose and key terms of 15 ITIL practices.
Understand 7 ITIL practices.

Accreditation

ITIL®

ITIL® qualifications allow professionals to receive expert training and industry recognised knowledge and experience, essential to undertake a career in IT and Service Management, today. ITIL® certifications are the ideal starting point for a career in the IT industry, enabling you to move into a sector where you can forge a rewarding career with excellent progression opportunities. IT professionals who have high level ITIL® qualifications can earn in excess of £60,000 per year, depending on experience.

Benefits

Where could this course package take you next?

The ITIL 4 Foundation leads onto the ITIL 4 Practitioner training course, which can be taken in a Virtual Classroom setting, or online.

Typical job roles with an ITIL 4 qualification include:

Network Operations Engineer - £41k
IT Service Desk Manager – £43k
IT Project Manager – £55k

(Source: Payscale)

Eligibility

Is the ITIL 4 Foundation course suitable for me?

There are no prerequisites to start our ITIL® 4 Foundation training course.

If you are looking to work within an IT Management job role, or within Project Management for an IT focus, this course would be a great place to start. As it is an online training course, it would also suit those looking to study in their own time, from work or home, 24/7.

This ITIL® Foundation Certification would also suit: