Working with People with Mental Health Needs

This course is designed to help learners feel more confident and informed when supporting individuals with mental health needs. It introduces the role of the mental health worker and highlights the importance of professionalism, empathy and person centred practice in building positive and trusting relationships.

Learners gain a clearer understanding of mental health and common mental health issues, helping them recognise challenges individuals may face and respond with sensitivity and awareness. The course also explores duty of care, ensuring learners understand their legal and ethical responsibilities when supporting vulnerable people.

Different approaches to care and management are introduced to help learners feel prepared when working in varied settings or alongside multidisciplinary teams. These approaches support safer, more consistent practice and help learners contribute effectively to an individual’s wellbeing and recovery.

The course also examines how change, support and communication can influence a person’s mental health journey, encouraging learners to provide reassurance, promote independence and offer appropriate guidance when needed.

Ideal for those entering care roles, developing their skills or supporting others in the community, this course provides a strong foundation for safe, compassionate and confident mental health support.