This course is designed to help learners develop the confidence and awareness needed to work safely and professionally with behaviour that challenges. It introduces the key principles behind recognising why challenging behaviour occurs and how to respond in a calm, supportive and constructive way.
Learners explore practical approaches for promoting positive behaviour, improving everyday interactions and creating safer, more consistent environments. The course also highlights the importance of clear, effective communication, helping learners feel better equipped to prevent misunderstandings and reduce tension.
Reflection and supportive practice play a central role in the course, enabling learners to recognise the impact challenging behaviour can have on individuals and teams. By developing stronger self awareness and learning how to support others after incidents, learners can contribute to a more resilient and compassionate workplace.
This course is ideal for anyone working in education, care, support roles or public facing environments who wants to strengthen their skills and provide more positive, person centred support.