This Allergy Awareness course is designed to help service sector professionals create safer environments for customers and staff. Learners gain a clear understanding of how allergens, allergies and intolerances can affect individuals and why awareness is essential across hospitality, retail, leisure and other public facing roles.
The course also introduces the key principles behind food labelling and packaging, helping staff feel more confident when providing accurate information to customers. This supports better communication, improves customer trust and reduces the risk of mistakes that could lead to serious reactions.
A dedicated unit focuses on allergy awareness within service based settings, offering practical guidance on maintaining safer working practices, improving customer service and responding appropriately to allergy related requests or concerns. By completing this course, learners can enhance their professionalism, meet expectations around safe service and contribute to a more inclusive, customer centred environment.