Level 2 Customer Service for Hospitality

Hand with visible veins pressing a polished silver service bell on a wooden counter in a warmly lit hospitality setting.

Course Fee

Free

Customer Service is essential in the hospitality industry. The purpose is to create an enjoyable user experience for your customers, including communicating with your team, maintaining good hygiene and being attentive to your customer's needs.

Level 2
Short
Online Based
Tutor Support
Accredited

A nationally recognised Level 2 qualification that builds your knowledge and skills.
Flexible, self-paced learning that fits around your job, family life, and daily commitments.
Complete the course online with clear, accessible content in manageable sections.
Strengthen your CV and unlock new opportunities in work, study, or personal growth.

Join over 1,000,000
learners improving their prospects.

Hospitality is all about providing excellent customer service. This course will help you understand how to communicate effectively, the importance of teamwork and the importance of maintaining food hygiene - all key skills that are essential for staff in these roles.

Join over 1,000,000
learners improving their prospects.

What is a Level 2?

Level 2 qualifications are short courses, designed to help you gain insight into a new field, without committing immense amounts of time. If you are interested in a new topic/investigating a career path, a level 2 is the perfect place to start.

How am I eligible for a free course?

Our courses are nationally accredited and funded by the AEB Budget. This means that there are certain criteria to adhere to. We ask that you first check your location using our Postcode Eligibility Checker. After finding a course in your area you will need to check the following. Are you 19+, Have been an EU / UK Resident for 3+ years & not enrolled on another government-funded course. If these statements are correct, you are eligible and ready to enrol on your course.

How much time would I need to complete a course?

On average we recommend that 2hrs a week is suitable to complete a course in the standard 4-12 weeks. Now this can depend on your learning style, so colleges will offer extensions to those that need extra time. All you need to do is communicate with your tutor and they can assist you.