Deal with Disorderly and Aggressive Behaviour

The Deal with Disorderly and Aggressive Behaviour course is designed for individuals working in roles where managing challenging behaviour is a key part of maintaining safety. It provides a practical introduction to preventing escalation, using clear communication, and applying a confident, professional presence to reduce risk in a range of environments.

Learners explore how a visible security or staff presence can deter adverse behaviour before it begins. The course explains why awareness, positioning, and professional conduct play an important role in reducing potential conflict. It also highlights the importance of understanding and following organisational instructions, ensuring responses to disorderly behaviour are consistent, safe, and aligned with company standards.

Recognising early signs of adverse behaviour is another core focus. Learners develop the ability to identify changes in behaviour quickly, judge risk levels, and respond appropriately. The course emphasises using professional judgement and communication skills to discourage behaviour before it escalates further, supporting safer outcomes for staff, customers, and the wider environment.

Learners also explore the importance of personal appearance and behaviour, understanding how meeting company and customer expectations helps establish authority, trust, and professionalism. By building these skills, individuals feel more prepared to maintain calm, prevent conflict, and act confidently when faced with disorderly or aggressive situations.

This course is ideal for security personnel, frontline staff, and anyone responsible for maintaining a safe and controlled environment