Customer Service in Care

The Customer Service in Care course is designed for anyone working with patients, residents, service users, or families across the health and social care sector. It introduces the key skills, behaviours, and awareness needed to provide high quality, compassionate, and customer focused support in a range of care environments.

Learners begin by exploring how to prepare for customer facing roles in care. This includes understanding organisational expectations, maintaining a professional approach, and recognising how positive interactions shape the overall experience for patients and service users. The course highlights the importance of empathy, respect, and a person centred mindset.

Effective communication is a core theme, helping learners build confidence in listening, responding clearly, and supporting individuals who may be anxious, unwell, or vulnerable. The course provides insight into the specific needs of customers and patients accessing care services, including how age, disability, health conditions, and personal circumstances influence the support required.

Teamwork is also a crucial focus, as care settings rely on strong collaboration to ensure safe, consistent, and high quality service. Learners explore how working well with colleagues improves communication, reduces stress, and contributes to better outcomes for those receiving care.

This course is ideal for new starters and existing staff looking to strengthen their customer service skills, build confidence, and deliver compassionate, effective support in health and social care environments.