Customer Service for Hospitality

The Customer Service for Hospitality course is designed for anyone working in hotels, restaurants, bars, events, or any customer facing role within the hospitality sector. It provides a clear introduction to the skills, behaviours, and knowledge needed to deliver exceptional service in a fast paced and people focused industry.

Learners explore the core principles of customer service in hospitality, understanding how first impressions, communication, and consistency shape the customer experience. The course highlights why excellent service is essential for building loyalty, creating memorable experiences, and supporting business success.

Teamwork is a major focus, as hospitality relies on strong collaboration to run smoothly. Learners gain insight into how effective communication, shared responsibilities, and a positive team environment contribute to efficient service and satisfied customers.

The course also introduces key legislation and guidance relevant to hospitality, helping learners understand their legal responsibilities around health and safety, food service, customer wellbeing, and organisational compliance. This awareness supports safer working practices and protects both staff and customers.

Finally, learners explore what it means to maintain professional personal standards, from appearance and behaviour to punctuality, communication, and attitude. By understanding these expectations, individuals can represent their organisation confidently and consistently.

This course is ideal for new starters or those wishing to strengthen their customer service skills while preparing for progression within the hospitality sector.