Course Fee
£349.20£245.00 From £21.37 p.m
The Customer Service course is designed to help learners develop the skills, confidence, and awareness needed to deliver high quality service in any industry. It provides a clear introduction to what excellent customer service looks like and why it plays such an important role in building trust, loyalty, and strong customer relationships.
Learners explore how to understand and meet customers’ needs, gaining insight into effective communication, active listening, and recognising what customers expect from a positive service experience. The course highlights how great customer service can shape opinions, strengthen brand reputation, and support long term business success.
A key part of the course focuses on creating memorable customer experiences. Learners discover practical ways to handle enquiries professionally, respond to challenges, and maintain a friendly and solution focused approach. The course also emphasises the value of feedback, showing how it can be used to improve performance and strengthen customer satisfaction.
The course additionally offers guidance on promoting products and services in a confident and customer focused manner. By gaining a better understanding of customer needs and behaviours, learners are better equipped to represent their organisation and offer helpful, well informed recommendations.
Ideal for anyone working with customers face to face, online, or over the phone, this course supports both new and experienced staff in delivering service that truly stands out.
Split the cost of your course over 12 months
Finance plans available
0% Interest Pay in 3
Available with PayPal
There are many options for payment. You can pay in full via our Stripe secure payment service. You can also pay in full via PayPal. You can pay in 3 via PayPal. Or you can select a payment plan (3, 6, 9 or 12 months) via our Payl8r service.
Add this course to your basket and checkout. You will need to create an account with The AIM Group to build your learner individual portal. From here you will be redirected to the learning provider to discuss your chosen course in more detail and arrange payment.
Online qualifications are designed to work around your schedule. If you do not have the time to commit to 5 days a week in education, this is perfect for you. You will be supported by a qualified tutor plus an in-depth workbook. If you need any additional support, The AIM Group customer care support are always here - 02039003091 (EXT) 1.
