The online Workplace Problem Solving course delves into the primary areas where issues arise: individuals, tasks, and resources.
It will shed light on interpersonal challenges, encompassing conflicts in personalities, unsafe or unlawful conduct, ineffective communication, and diverging viewpoints.
Moreover, the course will elucidate the implications of the Equality Act 2010 concerning discrimination.
Additionally, it will address time management concerns, exploring inefficiencies stemming from individual actions and poorly structured work systems, aiming to enhance productivity.
Resource-related issues, such as shortages of materials or equipment, will also be examined.
Participants will explore various problem-solving approaches employed by managers, employees, and external entities.
Lastly, the course will delve into conflict resolution methods like arbitration, negotiation, compromise, conciliation, and mediation, outlining their advantages for the workplace.