Course Description
But how can you achieve this?
How do you guarantee consistency throughout your business? What advantages come with providing excellent customer service?
This E-Learning course on Customer Service will begin by defining what we mean by customer service and explaining its importance. It will then delve into the objectives of exceptional customer service, covering verbal and non-verbal communication skills, identifying and comprehending customer needs, and much more.
Modules Covered
- About the Course
- What is Customer Service
- The Goals of Great Customer Service
- Discovering and Understanding Customer Needs
- Delivering Maximum Levels of Customer Service
- Making Customers Feel Great From the Start
- Communication Skills
- Non-verbal Communication and Body Language
- Dealing with Customer Complaints
Course duration: 75 minutes
Accreditation
CPD Approved
Our IIRSM & CPD approved courses are owned by VideoTile Learning Ltd and distributed under licence.
Benefits
- CPD Approval: This course is CPD approved, offering professionals the opportunity to demonstrate ongoing personal development.
- Flexibility: Online training allows candidates to advance through modules at their convenience, fitting the training around their work and personal commitments.
- Efficiency: With flexible scheduling and accessible materials, learners can optimise their time and progress efficiently through the course.
- Cost-effectiveness
Eligibility
This E-Learning course on Customer Service is designed for employees engaged in customer-facing positions or individuals managing customer accounts. It aims to enhance their current skill set and introduce new competencies.
