Course Description
But how can you achieve this?
How do you guarantee consistency throughout your business? What advantages come with providing excellent customer service?
This E-Learning course on Customer Service will begin by defining what we mean by customer service and explaining its importance. It will then delve into the objectives of exceptional customer service, covering verbal and non-verbal communication skills, identifying and comprehending customer needs, and much more.
Modules Covered
About the Course
- Introduction to Customer Service
- Key Objectives of Exceptional Customer Service
- Identifying and Meeting Customer Needs
- Providing Outstanding Customer Service
- Creating Positive First Impressions
- Enhancing Communication Skills
- Understanding Non-Verbal Communication and Body Language
- Handling Customer Complaints Effectively
Course duration: 75 minutes
Accreditation
The Customer Service course is approved by the CPD certification service.
Benefits
- CPD Approval: This course is CPD approved, offering professionals the opportunity to demonstrate ongoing personal development.
- Flexibility: Online training allows candidates to advance through modules at their convenience, fitting the training around their work and personal commitments.
- Efficiency: With flexible scheduling and accessible materials, learners can optimise their time and progress efficiently through the course.
- Cost-effectiveness
Eligibility
This E-Learning course on Customer Service is designed for employees engaged in customer-facing positions or individuals managing customer accounts. It aims to enhance their current skill set and introduce new competencies.
