Course Description
This online Conflict Resolution in the Workplace course initiates by defining workplace conflict, followed by an examination of its prevalent causes and the resulting impacts on the workforce.
Covering the stages leading to workplace conflict, this E-Learning course includes comprehensive modules outlining conflict resolution techniques applicable at any phase of conflict escalation.
Beyond highlighting the adverse effects of conflict, the Conflict Resolution in the Workplace course delves into how adept conflict management can yield positive workplace outcomes. These include fostering shared ideas, facilitating compromise through enhanced trust, and fostering an environment that values and embraces diverse viewpoints rather than suppressing them.
Modules Covered
- The Causes and Symptoms of Conflict at Work
- Resolving Conflict
- The Five Conflict Modes
- Using the Modes
- Assertiveness
- Making Positive Outcomes
Course duration: 45 minutes
Accreditation
The Conflict Resolution in the Workplace E-Learning course holds accreditation from renowned industry bodies such as IIRSM, CPD, and The Institute of Hospitality.
Our IIRSM & CPD approved courses are owned by VideoTile Learning Ltd and distributed under licence.
Benefits
- Improved Work Environment: Acquiring effective conflict resolution techniques enables proactive management of workplace conflicts, fostering healthier relationships, boosting team morale, and enhancing overall work atmosphere.
- Industry-Recognized Accreditation: With approval from esteemed industry bodies such as IIRSM, CPD, and The Institute of Hospitality, participants gain credibility and validation for their conflict resolution skills and knowledge.
- Flexibility and Convenience: Online training offers the flexibility for candidates to advance through modules at their own pace, accommodating their work and personal schedules. This efficient approach ensures optimal learning outcomes while minimising disruptions to daily routines.
Eligibility
This Conflict Resolution in the Workplace E-Learning course targets supervisors and managers seeking to cultivate effective conflict resolution strategies. Whether newcomers to leadership roles or seasoned managers aiming to refine their skills, this course serves as a valuable starting point, covering essential concepts and theories related to conflict management.
Businesses can utilise this Online Conflict Resolution in the Workplace course for individual self-paced training or opt to enrol their entire first-line management team. By ensuring uniformity in approach and skill set, organisations can foster a cohesive work environment and enhance conflict resolution capabilities across teams.
