Apprenticeship Customer Service Specialist

Course Fee

Free

This role specialises in supporting your business with internal and external stakeholders. Within the role, you will be responsible for handling queries and complaints and improving the overall customer experience.

Adult Apprenticeships
15 months
Online Based
Tutor Support
Accredited

Work towards a nationally recognised qualification through structured, hands-on learning.
Develop practical skills and real-world knowledge relevant to your chosen industry.
Combine training with experience to build confidence and career direction.
Open up future opportunities with a clear pathway into skilled employment or further study.

Join over 1,000,000
learners improving their prospects.

This course will see you provide customer service products and services for businesses and other organisations. This will include face-to-face, telephone, digital and written contact and communications.

Join over 1,000,000
learners improving their prospects.

What is an Apprenticeship?

An apprenticeship is a training programme that combines on-the-job learning with classroom instruction. It provides an opportunity for individuals to gain practical skills, knowledge, and experience in a particular trade or profession while earning a wage. They typically last between one and four years, depending on the program, and culminate in a nationally recognised qualification.

How do I enrol?

If you meet the requirements, you can sign up. You will need to discuss this qualification with a senior member of staff. Because your employer will need to pay some form of financial contribution towards the training costs. We can discuss this in more detail with your employer should you be interested.

How will I be supported?

One-to-one tutor support is provided throughout the qualification. This will range from regular meetings to workplace visits. It all depends on the training provider and course you are studying. You can reach your tutor, at any point during the course, if you need assistance. If you need any additional support, The AIM Group customer care support is always here - 02039003091 (EXT) 1