Customer Service in Care

Whist working in care, it is important to maintain excellent customer service. This allows learners to communicate effectively and form positive relationships with their patients, families and residents while at work.

Course Description

This Customer Service in Healthcare course will help you to establish positive working relationships with patients, residents and their friends and families as well as potential residents and other customers. This course teaches effective communication and how to address the needs of patients in a customer service setting. 

Modules Covered

1 - Preparing to Deliver Customer Service in Health and Social Care Settings 

2 - Effective Communication for Health and Social Care 

3 - Understand the Specific Needs of Customers and Patients Accessing Health and Social Care Services 

4 - Teamwork in Health and Social Care Settings 

Accreditation

Fully Accredited 

This course is nationally accredited!  

We are partnered with the nation's leading colleges and training providers across the United Kingdom. This means many of our qualifications, including this one, are nationally recognised.  

This course is nationally accredited! It has been quality checked by an external awarding body to ensure you get the best possible results. 

Benefits

  • Achieve a nationally recognised Level 2 qualification. 
  • Improve patient, family and customer experience. 
  • Further your personal and professional development. 
  • Gain positive working relationships. 
  • Improve your skills in service delivery. 
  • Increase service standards. 
  • Learn at a time that suits you without the need to attend college.  

Eligibility

Is this course for me?  

This course is fully funded and available to anyone who falls within the eligibility requirements below:  

• Age 19+  

• EU / UK Resident for 3+ years  

*  Not enrolled on another government funded course 

 

Please call 02039003091 if you have any questions about our courses!  

Course fee

Free
Customer Service in Care

Whist working in care, it is important to maintain excellent customer service. This allows learners to communicate effectively and form positive relationships with their patients, families and residents while at work.

Level 2
Short
Tutor Support
Online Based
Accredited

Course fee

Free

They were always just an email or phone call away which made everything so much more reassuring. For anyone struggling to understand their future I highly recommend giving this company a call, they can talk you through it, not make the decision for you, but make that choice a little easier!

Katie A

The process of getting on to my course was very quick and easy. This is the second time I've used The AIM Group and it definitely won't be the last.

J Richardson

I have done many different courses with The Aim Group, and they are amazingly easy to follow. The team always takes the time to phone to talk through the process and remembers who you are giving that personal touch to. I have really enjoyed my studying and have received the certificates quicker than advertised.

Georgina D

I have found the Aim Group extremely helpful in helping me access my course, giving a very thorough explanation of each course and answering any queries every time. They inspired me to continue my study path and I am nearly at the completion stage of my 5th Level 2 NCFE course which is going to look very good on my CV.

Jude B

The AIM group are punctual with their communication, clear and precise. I am on my third course and have really appreciated their support. Which in turn has improved my self-esteem, and self-confidence and given me extra qualifications to add to my CV!

Jo G

I’ve just finished my course with The Aim Group on Mental Health Awareness. Now I have good knowledge of how to deal with mental health issues and how to help other people in that situation. I'd like to thank all members of the Aim Group for this opportunity.

Cecilia A

The AIM Group went the extra mile to ensure that I was enrolled on the course that best suited my needs. Thank You!

James W