Customer Service for Hospitality
LEVEL 2 | Interpersonal Skills Course | Length Dependent On Learner Ability
About the Course
Hospitality is all about providing excellent customer service. This course will help you understand how to communicate effectively, the importance of teamwork and the importance of maintaining food hygiene - all key skills that are essential for staff in these roles.
● Achieve a nationally recognised Level 2 qualification.
● Evidence your competency to employers.
● Further your personal and professional development.
● Know about food allergy and intolerance requirements.
● Learn at a time that suits you without the need to attend college.
● Unit 1 - Principles of Customer Service in the Hospitality Sector
● Unit 2 - Understand Effective Teamwork in the Hospitality Sector
● Unit 3 - Understand Legislation and Guidance Relevant to the Hospitality Sector
● Unit 4 - Understand Professional Personal Standards in the Hospitality Sector