Customer Service for Health and Social Care

LEVEL 2 | Care Course | Length Dependent On Learner Ability

About the Course

This qualification is designed to give those regularly dealing with family and patients within a care setting, the skills necessary to provide a high level of customer service. The course is not just focused on interaction with patients, but also includes effective ways of communication and appropriate behaviours with families and loved ones.


• Achieve a nationally recognised Level 2 qualification.
• Improve patient, family and customer experience.
• Further your personal and professional development.
• Gain positive working relationships.
• Improve your skills in service delivery.
• Increase service standards.
• Learn at a time that suits you without the need to attend college.

Course Units

• Unit 1 - Preparing to Deliver Customer Service in Health and Social Care Settings
• Unit 2 - Effective Communication for Health and Social Care
• Unit 3 - Understand the Specific Needs of Customers and Patients Accessing Health and Social Care Services
• Unit 4 - Team Work in Health and Social Care Settings

Is this course for me?

Is this course for me?
This course is fully funded and is available to anyone who falls within the eligibility requirements below: 

• Age 19+ 
• EU / UK Resident for 3+ years

Please call 02039003091 if you have any questions about our courses!