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Apprenticeship Type:
Start Date:
2020-01-31 14:42:58
Close Date for Application:
Training Provider:
Weekly Wage:
£ 148

Job Details | 1st Line Support Apprentice

Your potential career is just a click away! Go on 'See Details' for a full overview about this role


AD Network Solutions, based in the North East of England, with offices in Middlesbrough and Gateshead, offer nationwide world class IT solutions with a sharp focus on accelerating business growth and boosting efficiency. 


Role overview: 

The successful candidate will be joining AD Network solutions at a very exciting time with a number of projects in progress, and planned expansion to strategic sites throughout the UK. 

We offer a competitive industry benchmarked salary, an ongoing continuous Technician Development programme & an excellent work environment. 

We are looking for an enthusiastic, driven and confident individual to join our expanding Technical Support Team. This fantastic opportunity involves providing 1st line Helpdesk support to customers throughout the UK and abroad. 

Main responsibilities: 

Based at our Head Office at Riverside Park, Middlesbrough you will: 

  • Provide remote & onsite 1st line technical support for hardware and software issues to strict SLAs across a wide variety of technologies
  • Ensure all problem tickets are logged into our Helpdesk System with regular progress notes.
  • Keep the customer regularly updated with issue resolution progress
  • Work in collaboration with colleagues on major incident recovery
  • Proactively identify potential problems and issues on customer sites
  • Identify opportunities to implement improved solutions
  • Deliver exceptional customer service and demonstrate the ability and desire to go above and beyond for our customers
  • Share technical knowledge and regularly update the ADNS Knowledge Base
  • Do research, testing, and development on imminent technologies
  • Engage in ongoing training and gain technical qualifications 

Desired skills, qualities and experience: 

You will have: 

  • Experience of working in a busy IT Service Desk environment
  • Confident customer facing skills
  • Excellent communication skills
  • Ability to work effectively within a team and as an individual
  • Professional attitude
  • Efficient time keeping
  • Ability to prioritise work
  • Flexible approach to working outside of normal office hours if required
  • Full UK driving license [as you need to travel for the role] 

With at least one of the following preferred: 

  • Relevant Microsoft or Cisco Qualification (e.g. MCP, CCNA) 
  • Experience of Office 365 & SharePoint 
  • Telecommunications experience (Panasonic, 3CX) 

Working week: 

37 hours per week. 


4 per hour. 

Important Information:

QAs apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.


3x GCSE (or equivalent) at grades A-C in any subject, plus GCSE English and Maths (or equivalents) at grade D or above. 


In demonstrating a commitment to the company, a professional attitude and continued development of technical skills, there will be excellent opportunities to progress within a rapidly expanding business. 


3x GCSE (or equivalent) at grades A-C in any subject, plus GCSE English and Maths (or equivalents) at grade D or above. 


If you have any queries about this role please contact our friendly recruitment team:
0203 900 3091 | enquiries@theaimgroup.co.uk